Refund Policy

First-time subscribers may request a full refund within 7 days of the initial subscription charge, provided that no more than 25% of the included Credits for that billing period have been consumed.

After the 7-day window, subscription fees are non-refundable. Cancelling a subscription stops future renewals but does not generate a refund for the current period. You retain access to the Service through the end of the paid period.

Renewal charges (the second and subsequent billing cycles) are non-refundable, except where required by applicable consumer-protection law.

Credit top-ups and other one-time purchases are non-refundable once Credits have been issued to your account, because they are consumed on demand and cannot be reclaimed. Unused Credits remain available subject to the expiration terms shown at the time of purchase.

If you are a consumer in the European Union, the United Kingdom, or another jurisdiction with a statutory right of withdrawal, you may have the right to cancel a purchase within 14 days without giving any reason.

By starting to use the Service immediately after purchase (for example, by running an AI review) you expressly request that performance begin during the withdrawal period and acknowledge that you lose the right of withdrawal once the Service has been fully performed. Where the Service has been partly performed, any refund will be reduced by an amount proportionate to the Service used.

Nothing in this policy limits any non-waivable statutory consumer rights you may have under the law of your country of residence.

If the Service fails to deliver an AI review for technical reasons attributable to Auliqo, the Credits consumed for that run are automatically restored to your account. This is the standard remedy for individual failed runs. Persistent or widespread outages may qualify for a partial refund at our discretion; contact support to request one.

Please contact support before initiating a chargeback with your bank or card issuer. Almost all refund situations can be resolved through Paddle within a few business days. Unjustified chargebacks may result in suspension of your account.

To request a refund:

• Email support@auliqo.ai from the email address on your account, with your order ID (found on your Paddle receipt) and the reason for the request.
• Or reply directly to your Paddle receipt; Paddle will route the request to our team.

We aim to acknowledge refund requests within 2 business days. Approved refunds are issued by Paddle to the original payment method and typically appear within 5 to 10 business days, depending on your bank.

We may update this policy from time to time. The "last updated" date at the top reflects the latest version. Changes do not apply retroactively to purchases made before the update.

Refund questions: support@auliqo.ai. Billing receipts and tax invoices are issued by Paddle and are available at paddle.com/contact-us.